Terms & Conditions

1. INTRODUCTION

1.1 These terms and conditions (the “Terms”) are the terms on which this website www.follaine.co.uk (the “Website”) is made available to you (“You”/”Your”). Please read these Terms carefully before using Our Website.

1.2 By using or accessing Our Website, You agree to be legally bound by these Terms as they apply to your use of or access to Our Website.

1.3 If you do not wish to be bound by these Terms then please refrain from using Our Website.

1.4 Any products which are available for you to purchase on or via Our Website are subject to additional terms and conditions which will be notified to you when you follow the ordering procedures set out on the relevant order page.

2. BUYING PRODUCTS ON OUR WEBSITE

2.1 To order a product you will need to follow the ordering procedures set out on the relevant order page.

2.2 Details of the prices for the products, and the procedures for payment and delivery are displayed on or through Our Website. The price of any product is the price in force at the date and time of your order. The price of any product includes VAT. Royal Mail, 1st Class postage is free of charge.

23 You undertake that all details you provide to us for the purpose of purchasing goods which may be offered by us on Our Website will be correct, that the credit or debit card, or any electronic cash, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any goods. We reserve the right to obtain validation of your credit or debit card details from your card issuer before providing you with any goods.

2.4. Discount codes and offers cannot be redeemed on gift vouchers, sale, and promotional items.

2.5 From time to time we will make promotional codes available. Only one code may be used per transaction. We will alert you to additional specific terms, which apply to such promotional codes at the relevant time.

3. FOLLAINE ADVANCED SKINCARE PRODUCTS

3.1 You must pay for the products by credit, debit card at the time of the order, at which time you will be notified of the current price.

3.2 We are entitled to refuse any order placed by you. If your order is accepted, we will confirm acceptance to you by online electronic means ('Confirmation') to the e-mail address you have given us on ordering. A confirmation of despatch email will be sent once despatched.

3.3 To cancel your order after it has been dispatched to you, you will need to follow the Returns Policy & Procedure.

4. RESELLING OF PRODUCTS

4.1 Please note that all products available on our Website are for personal use only. You may not sell or resell any of the products.

4.2 We reserve the right to cancel or reduce the quantity of any orders that we believe may result in the violation of our Terms.

5. MODIFICATIONS TO WEBSITE

5.1 We reserve the right to alter, suspend or discontinue any aspect of Our Website or the content or available through it, including your access to it. Unless stated otherwise, any new features including new content, and/or the sale of new products shall be subject to these Terms.

6. INFORMATION YOU PROVIDE

6.1 The following applies to any information you provide to us, for example during any registration or ordering process:

You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through Our Website by Us or our sub-contractors. If you obtain or choose to buy products through Our Website then we may collect information about your buying behaviour and if you send us personal correspondence such as e-mails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these Terms as “Personal Information”;
You must ensure that the Personal Information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details.

6.2 You must read Our Privacy Policy, which contains important information about the use of your Personal Information and other information regarding Your Privacy.

6.3 If you would like to review or modify any part of Your Personal Information then you should e-mail u at hello@follaine.co.uk

7. SECURITY

You are solely responsible in all respects for all use of and for protecting the confidentiality of any username and password that may be given to you or selected by you for use on Our Website. You may not share these with or transfer them to any third parties. You must notify us immediately of any unauthorised use of them or any other breach of security regarding Our Website that comes to your attention.

8. REPLACEMENT

Replacement of products purchased on follaine.co.uk is not applicable. If there is a fault with the product please contact hello@follaine.co.uk. These Terms replace all other terms and conditions previously applicable to the use of Our Website.

9. TERMS & CONDITIONS FOR OUR GIFT CARDS

Our Gift Cards are redeemable for treatments and products. Non-transferable, non-refundable, non-exchangeable and not redeemable online. This gift card cannot be applied as payment to any account and no cash refunds or change will be given. Follaine Advanced Skincare does not accept responsibility for lost, damaged or stolen cards or any unauthorised use of the cards. We reserve the right not to decline a gift card, which we consider to be affected by fraud. Valid until the expiry date stated; no balance refunds upon expiry. Purchase/use of this card constitutes acceptance of these terms and conditions, which may be subject to change.

You may not use any promotional codes to purchase Follaine Advanced Skincare Gift cards.